As of: 16.04.2021
1. An overview of data protection
Data collection on our Website
Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. Their contact details can be found in the legal notice of this website.
How do we collect your data?
You provide some of this data directly, for example, when you fill in a contact form.
Other data are collected automatically by our IT systems when you visit the website. These data are primarily technical data, such as the browser and operating system or time of access. They are collected automatically as soon as you enter our website.
What do we use your data for?
The data are collected to ensure the proper functioning of the website.
What rights do you have regarding your data?
You have the right to request information about the origin, recipient and purpose of any personal data stored by us at any time, free of charge. You also have the right to request that it be corrected, blocked or deleted. You can contact us at the address given in the legal notice of this website to exercise these rights or if you have any further questions about data protection. You also have the right to file a complaint with the regulatory authority.
Analytics and third-party tools
Data collection as part of order processing
We collect, process and use personal data only where necessary to process orders.
2. General information and mandatory information
We take the protection of your personal data very seriously. All personal data are treated as confidential and are processed in accordance with the statutory data protection regulations and this data protection declaration. We are committed to complying with our obligation to provide information about the circumstances of processing according to Art. 13 and Art. 14 of the General Data Protection Regulation (GDPR).
Please note that data transmission via the internet (e.g. via email communication) may be subject to security breaches. It is not possible to guarantee the complete protection of your data from third-party access.
Notice concerning the party responsible for this website
The party responsible for data processing on this website is:
Phone: +32 9 395 83 82
Email: [email protected]
The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).
You have the following rights regarding the processing of your personal data:
Revoking consent to the processing of your data
Many data processing operations are only possible with your express consent. You can revoke your consent at any time. An informal email to make this request is sufficient. Any data already processed when we receive this request may still be legally processed.
Right to file complaints with regulatory authorities
If there has been a breach of data protection legislation, the person affected has the right to file a complaint with the competent regulatory authorities. The competent regulatory authority for matters related to data protection in this case is the Belgian Data Protection Authority. You can contact them at: dataprotectionauthority.be.
Right to data portability
You have the right to have any data we process automatically delivered to you or to a third party in a standard, machine-readable format. If you require the direct transfer of the data to another responsible party, this will only be done insofar as it is technically feasible.
Right to Information, rectification, blocking and deletion
Within the framework of existing legislation, you have the right to be provided with information about the origin, recipient and the purpose of your stored personal data at any time and free of charge. You also have the right to have data corrected, blocked or deleted. You can contact us at any time using the address given in the legal notice of this website to exercise these rights, or if you have any further questions regarding personal data.
Opposition to promotional emails
We hereby expressly prohibit the use of contact data published in the context of the legal notice for the purpose of sending or unsolicited advertising or other material. The operators of this website expressly reserve the right to take legal action in the event of the sending of unsolicited advertising material, such as email spam.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.
3. Data protection officer
We are not legally required to appoint a data protection officer.
4. Data collection on our website
Server log files
Our hosting service provider SiteGround, located at S.L., Calle de Prim 19, 28004 Madrid, Spain, automatically collects and stores information that your browser transmits to us in “server log files”.
- Browser type and browser version
- Operating system used
- Referrer URL
- Exit URL
- Amount of data transferred
- Contents requested
- Host name of the accessing computer
- Date and time of the server request
- IP address
This data are collected, processed and used for statistical purposes only. It will not be combined with data from other sources. The purpose of this data processing is the statistical and technical optimisation of the website. We will under no circumstances create profiles about the behaviour of individual users visiting our websites. The server log files are discarded once they have been processed.
The basis for data processing is Art. 6 (1) (b) of the GDPR, which allows the processing of data for the performance of a contract or to execute pre-contractual measures.
5. Data collection as part of order processing
Data processing (client and contract data)
We collect, process and use personal data only to the extent necessary for the justification, formulation or modification of the legal relationship (data inventory). For the processing of personal data necessary for the performance of a contract to which the data subject is a party, or to execute pre-contractual measures, Art. 6 (1) (b) of the GDPR serves as the legal basis. The following paragraphs give a more detailed overview of how your data are processed.
We will only pass on your data if you give your prior consent or if this is required in order to enter into a contractual relationship.
We may contact you via email to provide information related to the processing of a request or order, or in the context of our general business relationship. Your email address, the content of the email and the history of the communication are recorded for this purpose.
The legal basis for this data processing is Art. 6 (1) (b) of the GDPR, which permits data processing for the performance of a contract or for pre-contractual measures (customer relations, contracts with business partners, authorities, employees etc.). Data will only be passed on if you give your prior consent or if it this required to process a business transaction. Your data will be stored on our systems in accordance with legal retention periods.
In order to process your order or request, we collect personal data of contact persons (name, email address, telephone number, role in the company, etc.). For billing and project planning we use the online project management software LSP.expert from CoScaleIT SPRL, Avenue Paul Hymans, 42, 1200 Brussels, Belgium. Details on data protection at CoScaleIT SPRL can be found at: https://www.lsp.expert/en/privacy. We have signed an order processing agreement with the supplier.
The basis for this data processing is Art. 6 (1) (b) of the GDPR, which permits the processing of data for the performance of a contract or for pre-contractual measures.
The information is also shared with a tax consultant for the preparation of VAT declarations, tax returns and the annual financial statement. Your data will be stored in accordance with legal retention periods.
We use Microsoft OneDrive for Business to store our data (1 Microsoft Way, Redmond, WA 98052, USA). We have an order processing agreement with the supplier. Data at rest are stored within the European Union, however data transfers may involve transfers outside the European Union. Where transfers take place outside the European Economic Area, Microsoft will abide by the requirements of the European Economic Area regarding the collection, use, transfer, retention, and other processing of personal data. For additional security, all data are encrypted before storage.
The basis for this data processing is Art. 6 (1) (b) of the GDPR, which permits the processing of data for the performance of a contract or for pre-contractual measures. Your data will be stored in accordance with legal retention periods. If the order files (source text and translation) contain personal data, these files will be kept for 2 years after completion of the order and then deleted.
Cookies from WordPress
|PHPSESSID||This cookie stores your current session with respect to PHP applications, ensuring that all features of this website based on the PHP programming language are fully displayed. Duration of storage: Until the end of the browser session (will be deleted when closing your internet browser).||Session|
|wordpress_akm_mobile||These cookies are only used for the administration area of WordPress.||1 Year|
|wordpress_logged_in_akm_mobile||These cookies are only used for the administration area of WordPress and do not apply to other site visitors.||Session|
|wp-settings-akm_mobile||These cookies are only used for the administration area of WordPress and do not apply to other site visitors.||Session|
|wp-settings-time-akm_mobile||These cookies are only used for the administration area of WordPress and do not apply to other site visitors.||Session|
|ab||Is used for A / B testing of new features.||Session|
|akm_mobile||saves if the visitor wants to see the mobile version of a website.||1 Day|
Cookies from WPML
|_icl_current_language||Saves the language selected by the user.||1 Year|
|_icl_visitor_lang_js||Saves the redirected language when changing the language.||1 Year|
|wpml_referer_url||Saves the last requested URL in the frontend.||1 Year|
Cookies from DSGVO AIO for WordPress
|dsgvoaio||This LocalStorage key / value stores which services the user has agreed to or not.||variable|
|_uniqueuid||This LocalStorage key / value stores a generated ID so that the user's opt-in / opt-out actions can be documented. The ID is stored anonymously.||variable|
|dsgvoaio_create||This LocalStorage key / value stores the time when _uniqueuid was generated.||variable|
|dsgvoaio_vgwort_disable||This LocalStorage key / value stores whether the service VG word standard is allowed or not (setting of the page operator).||variable|
|dsgvoaio_ga_disable||This LocalStorage key / value stores whether the service Google Analytics Standard is allowed or not (Hiring the site operator).||variable|
Matomo (formerly Piwik)
This website uses the web analytics service Matomo (formerly Piwik) to analyze and regularly improve the use of our website. With the statistics we can improve our offer and make it more interesting for you as a user. The legal basis for the use of Matomo is Art. 6 para. 1 f DSGVO.
Cookies are stored on your computer for this evaluation. You can adjust the evaluation by deleting existing cookies and preventing the storage of cookies. If you prevent the storage of cookies, we point out that you may not be able to use this website to the full extent. Preventing the storage of cookies is possible by setting in your browser.
This website uses Matomo with the extension "AnonymizeIP". As a result, IP addresses are processed shortened, a direct person-relatedness can thus be excluded. The IP address transmitted by Matomo from your browser will not be merged with any other information we collect.
The Matomo program is an open source project. Third-party privacy information is available at https://matomo.org/privacy/
Cookies from Matomo
|_pk_id||Visitor ID used by Matomo to recognize returning visitors.||13 Months|
|_pk_ref||Contains information about the visitor's referrers.||6 Months|
|_pk_ses, _pk_cvar, _pk_hsr||The session cookie holds the "active" status for 30 minutes after the user's last tracked action. After 30 minutes, the visit is considered completed.||30 Minutes|
|piwik_ignore||Cookie is set when a user prohibits the use of Matomo for tracking. Once the cookie is set, no data about the user is sent to the Matomo server.||2 Years|
|_pk_testcookie||Cookie is created and should be then directly deleted (used to check whether the visitor’s browser supports cookies).||Session|
|mtm_consent||Cookie is created with no expiry date to forever remember that consent was given by the user.||Forever|